Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging, with all included parts, accessories, manuals, and documentation. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@jfdpro.com. Returns must be authorized before being shipped back. Items sent back to us without first requesting a return will not be accepted.
Approved returns must be sent to:
JFDPRO Order & Returns Center
2614 Pecksniff Rd
Wilmington, DE 19808
United States
Once your return is approved, we will provide instructions on how and where to send your package.
For returns due to a change of mind, ordering the wrong item, or any reason not caused by JFDPRO, the customer is responsible for return shipping costs.
If the item arrived defective, damaged, incomplete, or incorrect due to an error on our part, please contact us as soon as possible. After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping label.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, missing parts, or if you received the wrong item. We may request photos or other documentation to help evaluate the issue and resolve it appropriately.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, installed, modified, altered, or damaged after delivery
- Items missing original packaging, components, accessories, manuals, or documentation
- Custom or special-order products
- Gift cards
- Items specifically marked as final sale or non-returnable
Please contact us at support@jfdpro.com if you have questions about whether a specific product is eligible for return.
Exchanges
The fastest way to receive a different item is to return the original item according to this policy and place a new order once the return is approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges, if any, are non-refundable unless the return is due to an error by JFDPRO or the product arrived defective or damaged.
If more than 15 business days have passed since your refund was approved, please contact us at support@jfdpro.com.